Customer Service

2 days ago

Kuching, Sarawak, Malaysia DGSOL MARKETING Full time 20,000 - 30,000 per year

About the role

Join our dynamic team at DGSOL MARKETING' as a Customer Service professional in our Kuching, Sarawak office. In this full-time position, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure their complete satisfaction.

What you'll be doing

  1. Respond to inbound customer messages in a timely and professional manner
  2. Accurately log customer inquiries and concerns in our customer relationship management system
  3. Troubleshoot and resolve customer issues by providing clear and concise solutions
  4. Adhere to company policies, procedures, and performance metrics

What we're looking for

  1. Previous experience in a customer service role, preferably in the Customer Service industry
  2. Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  3. Strong problem-solving and critical thinking skills to effectively address customer concerns
  4. A passion for delivering exceptional customer experiences and a commitment to continuous improvement
  5. Fluency in both English and Mandarin

Apply now for this exciting opportunity to be part of our dynamic team

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