Room Attendant Supervisor

21 hours ago

Kuching, Sarawak, Malaysia KOZI SQUARE SDN BHD Full time

1. Daily Operations & Supervision:

  • Prepare and distribute room assignment sheets and issue room keys to attendants.
  • Ensure proper use of cleaning chemicals according to OSHA regulations and hotel standards.
  • Supervise housekeeping tasks across guest rooms, corridors, staircases, and public areas.
  • Inspect guest rooms and common areas for cleanliness and maintenance issues.
  • Monitor the handling of soiled linen and requisition fresh supplies as needed.
  • Coordinate tray clearance with Food & Beverage Room Service.

2. Inventory & Budget Management:

  • Control housekeeping expenditures, including labor, cleaning supplies, and guest room amenities.
  • Prepare and manage par stock levels for linens, guest supplies, and cleaning materials.
  • Maintain housekeeping supply inventory and oversee stock movements.
  • Review external laundry services for quality and consistency within budget guidelines.
  • Prepare and oversee the annual housekeeping budget.

3. Reporting & Coordination:

  • Prepare daily housekeeping status reports and update room discrepancy lists with the Front Office.
  • Report safety hazards and maintenance issues to the appropriate departments.
  • Provide regular updates to the Head of Department (HOD).
  • Attend department meetings to discuss policies, guest feedback, and operational improvements.

4. Scheduling & Special Cleaning Projects:

  • Develop and manage staff duty rosters.
  • Plan and schedule periodic deep cleaning projects, including carpets, draperies, windows, and upholstery.
  • Coordinate the cleaning of meeting rooms before and after functions.
  • Organize the cleaning of public areas such as lobbies, restrooms, elevators, and hallways.

5. Guest Services & Quality Control:

  • Ensure VIP guest rooms meet the highest standards.
  • Address guest complaints and implement service recovery measures.
  • Facilitate extra guest services such as babysitting and special requests.
  • Monitor guest feedback and implement improvements based on reviews.

6. Staff Management & Training:

  • Train, supervise, and discipline housekeeping staff.
  • Provide on-the-job training for new employees.
  • Support the HOD in coaching, counseling, and implementing standard operating procedures.

7. Other Responsibilities:

  • Ensure compliance with hotel policies and safety standards.
  • Carry out additional tasks as assigned by management.

Requirements:

  • Min. SPM; Diploma in Hospitality preferred
  • Min. 2 years supervisory experience in housekeeping operations
  • Strong attention to detail, team leadership, and service focus
  • Able to work shifts, weekends, and public holidays

Job Type: Full-time

Pay: RM2, RM2,200.00 per month

Experience:

  • Housekeeping: 2 years (Required)

Language:

  • English (Preferred)

Work Location: In person

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