R533038 Director, HR Service Management

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Half the sky Full time 120,000 - 240,000 per year


About the Role

Organon is seeking a dynamic and strategicDirector of HR Service Managementto lead key HR initiatives within the HR Services function. This newly created role will also play a crucial part in ensuring the seamless execution of high-impact projects while spearheading process enhancements that drive efficiency and innovation.

Key Responsibilities

  • Lead

    strategic HR initiatives

    and transformation projects across HR Services teams and the rest of the HR function to enhance service efficiency and innovation.

  • Oversee the

    ESS HR Services portfolio of projects, ensuring alignment with business goals and successful execution.

  • Drive

    continuous improvement

    efforts by identifying opportunities for process optimization and increased operational effectiveness. Mentor and guide members of the community to embed continuous improvement into our ways of working.

  • Establish and manage

    operational metrics and key KPIs

    to ensure HR service excellence.

  • Collaborate closely with HR and business leaders to align

    HR service strategies

    with company objectives.

  • Monitor project milestones, risks, and performance metrics to ensure timely delivery of HR transformation initiatives and ongoing BAU projects.
  • Foster a culture of

    innovation and change management

    within the HR Services function.

  • Act as a key point of contact and subject matter expert for

    HR service governance & compliance efforts (e.g. GDPR, SOX), ensuring compliance and best practices in service delivery.

Qualifications & Experience

  • Proven experience (10+ years) in

    HR service management, HR transformation, or HR operations leadership

    roles.

  • Strong

    project management and process improvement

    expertise, with a focus on HR services.

  • Experience in

    continuous improvement methodologies

    (e.g., Lean, Six Sigma) and experience creating a culture of continuous improvement.

  • Ability to drive strategic initiatives and manage multiple complex projects in a global HR environment.
  • Strong stakeholder management and communication skills and ability to influence at all levels.
  • Experience with

    HR technology and digital transformation

    initiatives. Workday and Service Now experience a plus.

  • Excellent analytical, problem-solving, and decision-making abilities.
  • Bachelor's or Master's degree in

    Human Resources, Business Administration, or a related field.

Why Join Organon?

  • Be a part of a

    mission-driven company

    focused on improving womens health and well-being.

  • Lead

    high-impact projects

    that contribute to transformation and innovation.

  • Work in a

    collaborative and inclusive

    global HR environment.

  • Enjoy opportunities for

    career growth and professional development.

If you're a strategic HR leader passionate about driving transformation and enhancing HR service delivery, we encourage you to apply for this exciting opportunity

​


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