Branch Manager

If you are looking to excel and make a difference, take a closer look at us…

The Branch Manager is responsible for all aspects of business development, management functions from operation to revenue generation, contributing towards achieving the region's overall profitability targets.

By providing leadership, monitoring performance, driving continuous improvement, and acting as a liaison with senior management, the Branch Manager ensures the branch's sustainable growth and competitiveness in the market.

The successful candidate will report to the Regional Community General Manager.

Job Responsibilities:

• Drive sustainable growth and acquisition of new customers for Auto Loan, Mortgage, Cards, Unsecured Loans, Investment, SME & Insurance;

• Monitor the performance of the branch (financial, operational and customer service) while establishing appropriate metrics and benchmarks to assess the efficiency and effectiveness of each branch and identify areas for improvement;

• Seek out opportunities for innovation, process optimization, and cost savings by reviewing best practices, industry trends, and market conditions;

• Participate in strategic planning and decision-making processes, providing valuable insights and recommendations based on their understanding of the cluster's operations and market dynamics.

• Foster a culture of continuous learning and knowledge sharing among the branches, promoting the exchange of ideas and experiences that lead to enhanced operational performance;

• Work with cross functional departments to ensure alignment in lending direction and continuous feedback loop on business opportunities and risk areas to avoid;

• Collaborate strategically with Management teams of other business segments and sales channels to solicit high net worth referral, upgrade and business opportunity.

Job Requirements:

• Malaysian citizen.

• A Degree/ Diploma/ Professional Certification in any field from a recognised College/ University.

• Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized university.

• 5 years and above related working experience, ideally in a Branch Customer Service, Mortgage/Hire Purchase/Personal Loan/Credit Cards Direct Sales, Wealth Management Relationship role.

• Strong people management and leadership skills, with ability to guide and train a team of staff to achieve sales target and service standards.

• Good interpersonal and communication, organisational and planning skills.

• Welcome new challenges and possess a 'Think-Act-Own' attitude to see through planned and unplanned deliverables to completion.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.