Content Review

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Aisling Group Full time 60,000 - 80,000 per year
  • Understand and remain
    up-to-date with client's policies and guidelines
  • Review user reports
    regarding website content
  • Analyze and identify
    content on creator channels that is not in compliance with requirements and flag for action in a timely
    manner
  • Make well-balanced
    decisions and help resolve inquiries according to defined policies and
    procedures
  • Serve as an advocate
    for the user community
  • Investigate and resolve
    issues that are reported on such as requests for account support and reports of potentially abusive content
  • Review the reported
    content within agreed turnaround times and standards of quality
  • Recognize trends and
    patterns, and escalate issues outside policy
  • Fulfill base
    productivity and quality requirements of the client
  • Respond to user
    inquiries with high quality, speed, empathy, and accuracy
  • Gather, analyze, and
    utilize relevant data to develop ways to improve overall user experience
  • Use market specific
    knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
  • Identify inefficiencies
    in workflows and suggest solutions
  • Review of sensitive
    content sometimes involving graphic or disturbing subject matter

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