CoffeeShop Supervisor, Coach

7 hours ago

Sepang, Selangor, Malaysia COACH South East Asia Full time 40,000 - 60,000 per year

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose

As the Store Supervisor, you demonstrate ownership for the store by maximizing store productivity and profitability. You develop plans to achieve sales and productivity goals, and work closely with the brand director to evaluate market information and create strategies that can impact store results.

You will lead by example, set the tone for the store, and provide feedback to their team that will result in more efficient, productive, and profitable stores that exceed Coach service expectations.

The Successful Individual Will Leverage Their Proficiency To...

  • Take ownership and accountability for store productivity and sales plans forecast
  • Create a high energy, sales and service focused environment
  • Oversee the Coach service environment within the store by offering constant feedback on service behaviors
  • Manage relationships key stakeholders for smooth execution to achieve sales
  • Consistently manage physical store environment to ensure that visual merchandising and store maintenance standards are met
  • Identify underperforming store staff and takes focused action to manage development or counseling
  • Recognize and value individual performance and communicates appropriately
  • Develop plans to address key business issues, and utilizes plans to impact business and achieve desired results

The Accomplished Individual Will Possess

  • Minimum 1 to 3 years store management experience in the retail or service industry
  • Experience in working in a fast paced cafe environment
  • Ability to inspire team to meet and exceed performance standards
  • Proficiency in Microsoft Excel, Word, and Outlook
  • Excellent client service and communication skills
  • Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays
  • Strong customer focus, good relationship with maintenance vendors/contractors

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