Hybrid Cloud Support Engineer

2 days ago

Menara Maxis, Malaysia Maxis Full time 60,000 - 120,000 per year

Are you ready to get ahead in your career?

  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

As an Enterprise Cloud Support Engineer, you will be a member of our Managed Services Operation Centre team which is responsible for planning, implementing, and maintaining new and existing systems and infrastructure of our cloud environment. This includes ensuring that the system runs smoothly and efficiently and resolving any technical issues that may arise.

What are you accountable for?

  • Be part of Managed Services Operation Centre Team operating on 24 x 7 hours including weekends and public holidays.
  • Managing and monitoring all installed systems and infrastructure.
  • Installing, configuring, testing, and maintaining operating systems, system software and system management tools.
  • Ensuring the highest levels of systems and infrastructure availability
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Respond to the incoming enquiries/incident/service request (call, e-mail etc.), resolving and closing it within SLA.
  • Prepare monthly managed services report.
  • Perform monitoring (serving as NOC functions) for health and utilization status of systems and compute resources, network and security devices, and system availability.
  • Perform 2nd level troubleshooting.
  • Liaise with vendors, partners and other IT personnel in trouble shooting and problem resolution.
  • Proven ability to multi-tasking, prioritize tasks assigned and deliver results in a timely manner in a fast-paced dynamic environment.

What do you need to have for this role?

  • Bachelor's Degree in Computer Science or relevant field or industry certifications
  • Deep understanding of cloud computing technologies and emerging computing trends which include laaS, PaaS, SaaS cloud offering.
  • Understanding of common database technologies such as SQL Database/Server, Oracle, MySQL.
  • Strong problem-solving skill, technical writing and verbal communication skills.
  • Ability to think strategically about troubleshooting and solutions to technical issues and incidents.
  • Willingness and ability to work with teams, ability to build relationships using an open and respectful communication and collaboration style and ability to share knowledge.

What's next?

  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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