Customer Service cum Beauty Therapist

7 hours ago


Batu Caves, Selangor, Malaysia Iswanah Global Sdn Bhd Full time 20,000 - 40,000 per year

Company Description

Iswanah Global Sdn Bhd is a rapidly growing beauty and wellness company offering spa services, beauty treatments, wellness therapy, and health products. We are committed to delivering a premium, comfortable, and friendly customer experience — aligned with our mission to become the leading beauty & wellness brand in Malaysia.

Role Description

As a Customer Service representative at Iswanah Beauty, you will be the first point of contact for customers and ensure they receive exceptional service.

Your daily responsibilities include:

  • Handling WhatsApp, walk-in customers, and phone inquiries
  • Assisting customers in selecting suitable spa/beauty services
  • Managing bookings & arranging treatment schedules
  • Responding to customer questions professionally
  • Resolving customer concerns politely & efficiently
  • Working closely with beauticians & team members to ensure smooth operations
  • Maintaining a friendly, welcoming & comfortable spa environment

Qualifications

Experience in Customer Service or Beauty Consulting (advantage)

Excellent communication skills — polite & professional

Able to serve customers with patience, friendliness & confidence

Understands the basic customer journey in spa/beauty industry

Skilled in WhatsApp Business, phone handling & basic CRM tools

Strong multitasking skills & attention to detail

Well-groomed, pleasant personality & professional appearance

Able to work on weekends & shift schedules

Experience in spa/beauty/hospitality is a strong advantage


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