HR Shared Services Executive

22 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC Full time 30,000 - 60,000 per year

About Us

We are one of the leading HR solutions companies in the APAC region providing holistic and integrated end-to-end HR solutions.

Job Summary

The HR Shared Services Executive is responsible for providing centralized administrative and transactional HR support to employees, including managing employee data, handling inquiries about benefits and payroll, and processing HR service requests. The role focuses on ensuring accuracy, compliance, and efficiency in HR operations, often requiring collaboration with other departments.

Job Description

· This position supports the sales operations in the HR Management of contractors.

· Manage the contractors' information and ensure that regular updates are done in the system. Maintain accurate and timely data recording. Issue letters and support them where required

· Provide end-to-end administrative support including (but not limited to) preparing and uploading documents to system for both Contract and Temporary Workers, extension, termination, contract resignations, reference checks, warnings, grievances, leave requests, claims requests, contractor bonuses, renewal or termination of Work Passes.

· Notify Managers when their Contractors are due for renewal or termination, confirm their decision and inform Contractors accordingly.

· Ensure timely and accurate payroll information is provided so that contractors receive their salary payments accordingly

· Manage leave, insurance, allowances and other benefits administration

· Ensure processes are administered accurately within defined SLAs

· Liaising with internal and external stakeholders

· Maintain a close connect with consultants who place the candidates so as to ensure that there are no information gaps.

· Liaise with the payroll & billing team to resolve contractor timesheet issues, claims and payment issues, Client billing issues, overpayments made etc. and inform them on advance listing and payments.

· Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.

· Coaches, counsels, and disciplines employees.

· Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

· Any ad-hoc assignments which may be tasked from time to time.

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