Senior Campaign Services Specialist

11 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Asgard Resources Sdn Bhd Full time $30,000 - $60,000 per year

Senior Campaign Services Specialist

Job Summary

The Senior Campaign Services Specialist plays a key role in ensuring advertising campaigns are executed smoothly and effectively for brand and agency clients. This role focuses on delivering high-quality campaign management, maintaining strong client relationships, and supporting long-term client satisfaction and retention.

Key Responsibilities

Campaign Management & Delivery

  • Manage all aspects of campaign coordination, working closely with clients, brand teams, creative agencies, and media agencies.
  • Prepare and distribute traffic instructions through the XR platform, ensuring accuracy and timely delivery.
  • Collaborate with Global Clearance teams to ensure all campaigns meet required compliance and quality standards.
  • Create and manage production and distribution orders, including encoding, captioning, and related deliverables.
  • Oversee talent usage and rights management to ensure proper documentation and compliance.
  • Support campaign estimations, billing processes, and monthly reporting of billables.

Client Retention & Engagement

  • Build and maintain strong, long-term relationships with clients to drive satisfaction and retention.
  • Serve as a key point of contact for campaign-related matters, ensuring clear communication and issue resolution.
  • Collect and analyze client feedback to identify opportunities for improvement and added value.
  • Work with internal teams to implement retention-focused initiatives and service enhancements.

Workflow & Collaboration

  • Manage multiple priorities in a fast-paced, dynamic environment to ensure seamless campaign delivery across markets.
  • Collaborate with regional and global teams to maintain consistency and excellence in service delivery.
  • Contribute to projects and process improvement initiatives that enhance client experience and operational efficiency.

Requirements

Experience & Knowledge

  • Proven experience in advertising, broadcast, campaign services, or a related field.
  • Prior exposure to client servicing or account management with a focus on retention and engagement.
  • Familiarity with broadcast traffic procedures and campaign operations.

Skills & Tools

  • Strong communication, interpersonal, and relationship-building skills.
  • Proficiency in Microsoft Office or Google Workspace applications.
  • Excellent time management, organization, and multitasking abilities.
  • Quick to learn and adapt to new digital tools and platforms (e.g., XR platform).

Personal Attributes

  • Client-centric, proactive, and solutions-oriented mindset.
  • High attention to detail and commitment to quality.
  • Positive, collaborative, and team-oriented attitude.
  • Flexible, adaptable, and eager to learn in a dynamic environment.

Job Type: Full-time

Pay: RM7, RM8,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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