Training Executive

13 hours ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES Full time 40,000 - 80,000 per year

The Training Executive plays a key role in supporting the hotel's Learning & Development function by ensuring all employees receive the necessary training to deliver exceptional guest experiences. This role is responsible for coordinating, conducting, and monitoring training programs to uphold service excellence standards, compliance requirements, and brand values in a premium hospitality environment.

  • Assist the Learning & Development Manager in planning and implementing the hotel's annual training plan.
  • Organize, schedule, and coordinate internal and external training programs.
  • Handle the process of grant and claim applications on the HRD Corp website.
  • Deliver orientation and onboarding programs for new employee to ensure smooth integration.
  • Facilitate soft skills, brand standards, and service culture training in line with hotel requirements.
  • Maintain accurate training records, attendance, and evaluation reports.
  • Support compliance training such as food safety, workplace safety, and other regulatory requirements.
  • Assist in monitoring training activities across the hotel to ensure consistency and quality.
  • Assist in driving employee engagement through learning initiatives, workshops, and recognition programs.
  • Assist in organizing career talks, career fairs, and other recruitment activities in collaboration with universities and colleges.
  • Explore and liaise with new universities/colleges for collaboration opportunities.
  • Handle matters related to interns, including allowances, monthly intern meetings, counselling (if necessary), and other internship administration.
  • Promote a culture of continuous learning and career development across the hotel.

Qualifications

  • Diploma in Human Resources, Hospitality, Business Administration, or related field.
  • At least 1–2 years of experience in Learning & Development or Human Resources, preferably in a hospitality industry.
  • Familiarity with HRD Corp training grants and claims will be an added advantage.
  • Strong facilitation, presentation, and interpersonal skills.
  • Excellent organizational skills with attention to detail.
  • Excellent reading, writing and oral proficiency in English language
  • Proficiency in MS Office (Word, Excel, PowerPoint).
  • Passionate about people development and committed to service excellence.
  • Proactive, Self-motivated and energetic
  • Ability to work effectively, independent and be a team player.
  • Well-presented and professionally well-groomed.

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