Technical Support Specialist

Opportunity Highly motivated individual experienced in and committed to the field of Application/Technical Support.The role requires strong communication skills, experience in providing customer support andstrong technical skills, having aptitude to troubleshoot issues, identify workarounds andsolutions, as well as juggle several tasks at a timeYour...

· Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.· Own and track tickets within SLAs· Identify, resolve or manage the resolution of system issues· Take calls and service ticket requests on a ticket system· Supports internal clients with system admin tasks and product knowledge expert ...

Company DescriptionVADS Business Process Sdn. Bhd. is a leading Business Process Outsourcing (BPO) provider dedicated to delivering innovative solutions for customer engagement, operational efficiency, and digital transformation. Operating across Malaysia and Indonesia, VADS manages over 50 million annual interactions with the support of over 12,000 skilled...

Location: Kuala Lumpur, MalaysiaWe are looking for a skilled and highly motivated Japanese / Korean Technical Support Specialist to join the team in Kuala Lumpur, Malaysia. This role is crucial for providing expert technical assistance to our enterprise customers.Key ResponsibilitiesProvide technical support to enterprise customers via multiple channels...

Job SummaryThe Technical Support Executive is responsible for providing technical assistance and operational support to clients, including complex account management tasks, EIP allocation, and backup account creation. The role also involves analyzing monthly support tickets, maintaining process documentation, and contributing to workflow standardization to...

Key Responsibilities* Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, both remotely and on-site[2][5].* Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools[6][1].* Manage and monitor backup operations, disaster recovery plans, and storage...

About WhiteCoatWhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.Since launching in 2018, WhiteCoat's digital platform powers a wide range of services including tele- and in-person consultations, as well as medication...

The Responsibilities of the Role:Operational Deliverables and ContributionHandling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.Advice & educates customers through a...

The Responsibilities of the Role:Operational Deliverables and ContributionHandling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.Advice & educates customers through a...

The Responsibilities of the Role:Operational Deliverables and Contribution Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.Advice & educates customers through a...