Trade-in Advisor

Position Description

Our Trade In Advisor are a key part of our mission to accelerate the world's transition to sustainable transportation. Tesla is looking to reinvent the used car buying experience, and we are looking for innovators to help us in this endeavor. At Tesla, our Trade In Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day.

They constitute Tesla's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy. A Trade In Advisor will partner with local sales, service, and remarketing team members to revolutionize the customer experience around purchasing a pre-owned car.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You will work closely alongside many different disciplines, but as a Trade In Advisor your true north is customer delight and sales results.

A sharpened sense of ownership, swift implementation, and scrappiness is required. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

• Partner with Delivery and Sales teams to streamline the trade-in experience for Tesla customers.
• Support customers throughout the trade-in journey, ensuring a smooth and transparent process.
• Provide insights and recommendations to optimize trade-in operations and customer satisfaction.
• Coordinate key steps from vehicle assessment to handover in alignment with delivery timelines.
• Contribute to creating a seamless ownership transition for customers moving to electric mobility.

Requirements

• Experience in sales and operations with proven track record to meet or exceed targets and goals
• Be a self-starter who possesses exceptional time management skills and has great attention to detail
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Ability to communicate relevant information to all levels of the organization
• Passionate dedication and ethical approach to sales and operations
• Valid driver's license in the country in which you are applying, 2 year minimum driving record required with a clean driving history, and ability to be insured
• Strong efficiency in IT systems.
• Perform additional responsibilities as assigned to meet business needs.