Senior Product Designer, Fulfilment

3 days ago

Petaling Jaya, Selangor, Malaysia UX and Design Full time 90,000 - 120,000 per year

Get to Know the Team

The Fulfilment team's mission is to make Grab the platform of choice for Driver Partners by supporting them efficiently on and off the road. Our design team is divided into several empowered teams focused on creating an efficient app experience, ensuring fair and transparent earnings, and maintaining a healthy supply pipeline. We focus on creating solutions that are simple and delightful for our Driver Partners to improve opportunities and efficiency to fulfil consumer orders without fail, rain or shine.

Get to Know the Role

You'll be innovating our marketplace intelligence capabilities: Leverage human-centric thinking and data visualization to impact how we observe, understand and scale the marketplace, including insight, driver-partner performance, operations automation, AI diagnostics, smart alerts, and forecasting – elevating the daily experience of our 40M+ customers and driver-partners across the region.

You will collaborate across the region with product, engineering, data science, and analytics to develop the solutions that empower our internal teams to make better, data-driven decisions.

This is an onsite role in Grab Kuala Lumpur, Malaysia office and reporting to Senior Design Manager, Fulfilment in Singapore.

The Critical Tasks You Will Perform

  • Ensure we build the right solutions - addressing value, usability, feasibility and viability, and any necessary trade-offs with minimal waste, while safeguarding goals
  • Communicate and back design rationale effectively and convince senior stakeholders
  • Drive collaboration across domains, functions and teams; facilitating their alignment and efficiencies by driving discussions, workshops and exploration
  • Drive problem exploration, solution discovery and solution delivery across teams; displaying autonomy to work and navigate complexity independently
  • Conduct user research together with the operations team to uncover and confirm the assumptions of your design
  • Develop problem-framing approaches, establishing new starting points that lead to new kinds of solutions, not just execution, across teams
  • Design simple solutions to complex, abstract problems; connecting the dots across multiple 'products' in an experience and unlocking new value
  • Produce visual design that elevates the quality, consistency, and credibility of user experiences

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