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Customer Service

2 weeks ago

Remote, Malaysia Abhidi Solution Full time 60,000 - 120,000 per year

Job Description

  • To assist the candidate with all aspects of the testing process from registration to test delivery
  • To interface between candidates, clients and test sites in a professional and efficient manner
  • Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
  • Achieve and maintain all key quality and productivity metrics
  • Escalate unresolved candidate grievances to designated departments for further investigation.
  • To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines
  • To attend required training to continually learn knowledge of practices, procedures, policies and clients.
  • To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
  • To meet agreed objectives enabling the corporate objectives to be achieved
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Experience and Skills

  • Minimum Diploma (Advanced / Higher or Graduate) Bachelor's Degree or equivalent with at least 2 years working experience in relevant field
  • Native Japanese speaker
  • Excellent command of spoken and written in English and Japanese
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical thinker with attention to detail.
  • Data entry, spelling, grammar and proofreading skills required.
  • Ability to work in both a team environment and autonomously
  • Applicants should be willing to be based in Kuala Lumpur

Job Types: Full-time, Permanent

Pay: From RM7,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: Remote