Restaurant Manager

About the role

This is an exciting opportunity to join Secret Recipe Sarawak as a Restaurant Manager for our upcoming new branch based in Kapit, Sarawak, you will be responsible for the overall management and operations of the restaurant. This is a key role that will contribute significantly to the success of the business.

ROLES & RESPONSIBILITIES:

Operational Leadership

• Oversee all restaurant operations to ensure smooth, consistent, and efficient service.
• Ensure compliance with company SOPs, food safety, and hygiene standards.
• Monitor and manage daily inventory levels, stock freshness, and waste control.
• Execute promotional campaigns effectively and ensure stores are well-prepared with adequate stock and staff readiness throughout campaign periods.

Team Management & Development

• Recruit, onboard, and train new staff to meet operational standards.
• Conduct regular coaching and performance reviews for team members.
• Motivate and guide team members to achieve sales, service, and quality targets.
• Collaborate closely with Supervisors and Area Managers to resolve team challenges and improve store morale and performance.

Customer Service Excellence

• Drive excellent customer service and promptly handle complaints or issues.
• Implement continuous improvement plans to enhance customer experience.

Audit, Compliance & Reporting

• Conduct regular outlet audits using company checklists; provide feedback and corrective recommendations.
• Ensure compliance with Halal, KKM, DOSH, and internal audit requirements.
• Submit timely reports and follow-up action plans as directed by Management.

Strategic Execution

• Contribute to localised operational strategies to improve sales, product mix, and margin performance.
• Support initiatives related to staffing cost optimisation and upselling efforts

Others

• Undertake any additional duties as assigned by Management.

JOB / SKILLS REQUIREMENTS:

• Minimum 2 years' Managerial experience in F&B / Restaurant Chain.
• Candidate must possess at least Diploma in related field or equivalent.
• Have good leadership skills and able to work independently / good team player.
• Must possess own transport and willing to travel.
• Incentive and commissions available upon confirmation.

What we offer

At Secret Recipe Sarawak, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career advancement
• Training and development

About us

With a strong focus on customer satisfaction and innovation, we strive to deliver exceptional experiences to our guests. Our company culture is built on the values of excellence, teamwork, and continuous improvement, and we are committed to the development and wellbeing of our employees.

If you are excited by this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.