Customer Retention Executive

As a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. If this sounds like something you may be a good fit for, Read ON!! You will play an important role...

To attend/answer inbound calls from customer. - To identify their technical issues on products and services. - To assist them in solving the problems by providing the right solutions. - To assist customer in trouble shooting. **REQUIREMENTS**: - Minimum SPM holder - Required languages: Bahasa Melayu & English - Good communication skills - Able to start...

About the RoleALPAKA is a fast-growing global eCommerce brand known for premium everyday carry gear. We're looking for a CRM Executive (Email & Retention) to support and scale our customer lifecycle, email marketing, and retention strategies.If you enjoy combining data, creativity, automation, and customer insights, this role will give you the...

_**Job Highlights**:_ - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way - Assist and resolve customers' inquiries with their mobile subscriptions,...

**JOB SCOPE**: - To make outbound calls to prospective customers to promote products. - To identify opportunities to cross-sell or up-sell products and to provide services to prospective customers. - To advise customers and to close sales via various payment modes. **REQUIREMENTS**: - Must be energetic, positive minded and good team player - Fresh...

**Job Responsibility**: - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Maintain...

**Job Scope**: - Advising clients on the best products or services to suit their specific needs - Answering customer and client questions - Handling customer concerns and complaints - Resolving customer issues - Regularly contacting customers to ensure their experience with a product or service is positive - Answering customer calls and directing them to...

**JOB HIGHLIGHT** - Easy access to Public Transport. - Fun, Engaging Work Environment. - Full training provided **JOB REQUIREMENTS** - Must be able to communicate in Mandarin or Cantonese. - SPM leavers who are interested to start their career in a call center are also encouraged to apply. - You are required to work on rotational shifts. - Must be willing...

**Job Scope**: - Advising clients on the best products or services to suit their specific needs - Answering customer and client questions - Handling customer concerns and complaints - Resolving customer issues - Regularly contacting customers to ensure their experience with a product or service is positive - Answering customer calls and directing them to...

**Responsibilities**: Job Responsibility: - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure...