Guest Experience Manager

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Guest Experience Manager is responsible to assist the Front Office Manager in ensuring maximum guest satisfaction and guest experience in...

Benefit:Group Personal InsuranceMedical ClaimStaff Birthday Party/Festival CelebrationAnnual DinnerMeals ProvidedSport ClubStaff Rate for Hotel RoomThe Duty Manager is responsible for overseeing the daily operations of the Front Office department and ensuring the highest standards of guest service. This role involves supervising the front office team,...

Key ResponsibilitiesLead and supervise the Front Office team to deliver professional and warm guest serviceOversee check-in/check-out operations, reservations, and guest inquiriesHandle guest feedback and ensure prompt, effective resolutionCoordinate closely with Housekeeping, F&B, and other departments for smooth daily operationsManage front office budgets,...

Key ResponsibilitiesSupervise and support all front office operations including check-in/check-out, guest relations, concierge, bell desk, and reservations.Assist in leading, training, and mentoring the front office team to deliver exceptional service consistently.Handle guest complaints, feedback, and special requests promptly and professionally to ensure...

Overview :The Assistant Front Office Manager (AFOM) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.The Assistant Office Executive (AFOM) must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough...

Key Responsibilities:Oversee daily housekeeping operations, including rooms, public areas, and laundry.Ensure cleanliness and maintenance standards meet 5-star resort expectations.Supervise, train, and motivate housekeeping and laundry staff to deliver exceptional service.Develop cleaning schedules and maintain inventory of linens, supplies, and...

Role DescriptionThe Guest Service Assistant serves as the first point of contact for guests, delivering exceptional service to ensure a welcoming and seamless experience. Responsible for managing check-ins, check-outs, reservations, and guest inquiries, the GSA plays a key role in upholding the hotel's service standards and creating positive guest...

Food & Beverage Manager oversees the daily operations of all food and beverage outlets, ensuring high-quality service, cleanliness, and customer satisfaction. They manage staff scheduling, training, and performance, as well as monitor inventory, purchasing, and cost control. The role includes planning menus, coordinating with the kitchen, maintaining...

OverviewMangala Estate Boutique Resort is a 5-star eco-luxury retreat that seamlessly blends opulence with nature. Guided by our commitment to sustainability, personalized guest experiences, and meticulous attention to detail, we are seeking a highly motivated and experienced Executive Housekeeper to lead our Housekeeping Department. The ideal candidate is a...

Role DescriptionThe Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth service delivery and exceptional guest satisfaction. The role involves coordinating departments, managing guest issues and emergencies, and leading the operational team to maintain high standards and compliance with hotel policies. The ideal candidate has...