Ticketing Consultant

2 weeks ago


Bangsar Kuala Lumpur, Malaysia WORLDTRAVELLERS DMC SDN. BHD. Full time 60,000 - 80,000 per year

TICKETING CONSULTANT

Job Summary

Under the guidance and supervision of the Team Manager, consistently manage bookings and liaise with clients to plan their travel, providing cost-effective fares with the most optimal routing options

Duties and Responsibilities

  • Familiar with Sabre, Amadeus, internet fares, NDC and other systems that are in use in the travel industry including back-office systems
  • Respond to client's requests within the agreed time as stated in the Service Level Agreement
  • Understands clients' needs and able to provide highest standard of service to local & global clients at all times
  • Provide the most cost-effective options to clients with the most logical routing to meet clients' needs
  • Escalate any feedback received to the Team Leader/Manager
  • Diligent in following up on all bookings updates/changes and able to communicate with clients in a timely manner.

Job requirements

  • Fluent in English and Cantonese is a must
  • Minimum 5 years of experience in corporate ticketing
  • Able to communicate effectively with individuals at all levels, both within and outside the company
  • Previous experience in global travel management is an added advantage

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