Ticketing Consultant
2 weeks ago
TICKETING CONSULTANT
Job Summary
Under the guidance and supervision of the Team Manager, consistently manage bookings and liaise with clients to plan their travel, providing cost-effective fares with the most optimal routing options
Duties and Responsibilities
- Familiar with Sabre, Amadeus, internet fares, NDC and other systems that are in use in the travel industry including back-office systems
- Respond to client's requests within the agreed time as stated in the Service Level Agreement
- Understands clients' needs and able to provide highest standard of service to local & global clients at all times
- Provide the most cost-effective options to clients with the most logical routing to meet clients' needs
- Escalate any feedback received to the Team Leader/Manager
- Diligent in following up on all bookings updates/changes and able to communicate with clients in a timely manner.
Job requirements
- Fluent in English and Cantonese is a must
- Minimum 5 years of experience in corporate ticketing
- Able to communicate effectively with individuals at all levels, both within and outside the company
- Previous experience in global travel management is an added advantage
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