Inbound Tour Operation

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia UMBI HOLDING SDN. BHD. Full time 40,000 - 60,000 per year
  • Coordinate with hotels, transport providers, and guides for seamless travel experiences.
  • Customize travel packages to meet specific customer needs.
  • Ensure that the necessary changes are implemented to resolve the complaints and queries of clients.
  • Serve as the primary contact for clients, handling inquiries and providing detailed package information.
  • Build and maintain client relationships for repeat business.
  • Ensure all tour components (accommodations, transportation, activities) are executed as scheduled.
  • Manage logistical aspects including ticket bookings, hotel reservations, and transport arrangements.
  • Assess and maintain service quality of vendors; implement improvements based on customer feedback.

Key Requirements:

  • Strong organizational and planning skills.
  • Excellent customer service and relationship management abilities.
  • Ability to handle emergencies and unexpected changes.
  • Knowledge of the travel and tourism industry.
  • Effective communication and teamwork skills.

Qualifications:

  • Relevant degree in Tourism, Hospitality, or related field.
  • Experience in tour operations or travel industry.
  • Minimum possess Diploma in Marketing/ Business Administration or related fields.
  • Minimum 1-2 years of relevant working experience, preferably in the education industry or hospitality industry with involvement in customer relations or equivalent.
  • Multilingual ability is an added advantage;
  • Proficient communicator both oral and written;
  • Able to work beyond normal working hours when needed.

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