IT Helpdesk Support
3 days ago
About the role
Join our growing IT team as an IT Helpdesk Support at CENTRICORE SYSTEMS SDN. BHD. This is a full-time position based in George Town, Penang, where you will play a crucial role in providing efficient and responsive technical support to our customers remotely.
What you'll be doing
- Respond to incoming support requests via phone, email, and ticketing systems
- Diagnose and troubleshoot hardware, software, and network issues
- Provide step-by-step guidance to users on resolving common IT problems
- Escalate complex issues to higher-level support teams as needed
- Document all support activities and maintain detailed records
- Assist with the implementation and onboarding of new technologies
- Collaborate with the team members to identify and implement process improvements
What we're looking for
- At least 1 years of experience in a technical support or helpdesk role.
- Strong communication and customer service skills, with the ability to explain technical concepts in a clear and easy-to-understand manner
- Proficiency in using various software applications, hardware troubleshooting, and basic networking concepts
- Excellent problem-solving and analytical skills to effectively diagnose and resolve issues
- Ability to work well in a team and adapt to a fast-paced, dynamic environment
- Certification in relevant IT support or customer service disciplines is preferred
What we offer
At CENTRICORE SYSTEMS SDN. BHD., we provide a supportive and inclusive work environment with opportunities for professional development and growth. You'll enjoy a competitive salary, generous benefits package, and the chance to be part of a dedicated team that is passionate about delivering exceptional IT support.
About us
CENTRICORE SYSTEMS SDN. BHD. is a leading provider of IT solutions and services in the region. We take pride in our commitment to innovation, customer satisfaction, and creating a positive work culture for our employees. Join our team and be a part of our continued success
Apply now for this exciting IT Helpdesk Support opportunity at CENTRICORE SYSTEMS SDN. BHD.
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