Customer Service Traditional Mandarin

2 days ago

Cyberjaya, Selangor, Malaysia DSS Software Solutions Sdn Bhd Full time 48,000 - 60,000 per year

Job Description

Essential Functions/Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
  • resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with

the customer

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate ProfileEnglish. (With basic understanding to industry related terminologies).*Job requirements may vary by country and will not contravene any local lawsNote:

  • High school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
  • Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed

  • Based on location and/or program, additional experience/skills may be required.

  • Initial paid training in Malaysia

Job Type: Full-time

Pay: RM4, RM5,000.00 per month

Ability to commute/relocate:

  • Cyberjaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you okay to work in rotational shift 24/7 ?
  • Are you okay to work in night shift ?
  • Do you have any experience in Customer service for Taiwan market?
  • Can you write Traditional Mandarin?

Experience:

  • Customer service: 1 year (Required)

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