Assistant Front Office Manager/ Front Office Manager

2 weeks ago

Bukit Bintang, Malaysia Ansa Hotel KL Sdn Bhd Full time 30,000 - 60,000 per year

· Ensures that all hotel's basic standards have been implemented, and those optional standards have been implemented where appropriate.

· Ensures that all Front Office employees deliver the basic standard and provide exceptional guest service at all times.

· Maintains positive guest and colleague interactions with good working relationships.

· Assists in greeting and checking-in VIP and Long Stay guests.

· Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

· Ensures that all V.I.P. and long stay guests are met on arrival by a Duty Manager.

· Prepare and updates of the Front Office Departmental Operations Manual

· Conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary

· Ensures that all Front Office employees are familiar with the hotel's products and services.

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· Ensures that Front Office employees provide excellent service to internal customers as appropriate.

· Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

· Establishes a rapport with guests and maintains good customer relationship.

· Monitors rooms' standards in general, working through the respective Head of Department to take corrective action where necessary.

· Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping and other Duty Managers.

· Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Assists in securing external guest accommodation in overbooking situations.

· Ensures that all guest details are entered correctly in accordance with the principles of clean data.

· Ensures that public areas are clean and up to standard.

· Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the basic standard.

· Directing and planning all departments' activities which comprises Reception, Cashiering, telephone room, Bell service, and transportation, ensuring the smooth running and proper administration of the department.

· Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.

· Ensures the strict control of room keys.

· Ensures that the Front Office employees work in a supportive and flexible manner with other departments, in a spirit of "Team Work".

· To be thoroughly conversant with the Front Office computer system and to coordinate with IT Manager in times of power failure or system down.

· Responds to changes in the Front Office Department function as dictated by the industry, company and hotel.

Carries out any other reasonable duties and responsibilities as assigned.

Job Types: Full-time, Permanent

Pay: RM3, RM7,000.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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