Asset and Configuration Management

As an Asset and Configuration Analyst, you will be responsible for supporting overall Hardware Asset Management (HAM) and Software Asset management (SAM) aspects of the service within the IT Service Management Team.

Responsibilities:

• Perform daily and long-term operational and strategic management of hardware and software
• Plan, monitor, and record hardware assets and/or software license to ensure comply with vendor contracts in different software tools
• Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database(CMDB) throughout their lifecycle
• Ensure effective management of the CMDB and that the content contained is accurate Provide supervision to staff of procurement analysts Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management
• Take part in various projects, providing support to IT Infrastructure, Application and Finance division.
• Define and enhance scheme for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMDB Manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with
• Responsible for managing lifecycle of hardware and software models in the IT software repository right from their introduction to their retirement Generate and distribute various reports, including compliance reports on current assets and CIsand their status; also perform trend analyses
• Perform verification and audit of DML and CMDB content; verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and tract them
• Manage activities concerning license compliance audits to be able to answer to requests from software editors effectively
• Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously
• Design processes relating to software and hardware asset management, execute and enhance them
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
• Take part in other ITSM processes, or as required perform as a secondary point of contact to maintain operational activities
• Create and execute governance and strategic asset management function
• Collaborate with infrastructure teams to determine trends in asset performance
• Perform research on industry best practice and incorporate it with organizational practices
• Establish and maintain hardware and software maintenance database.

Experiences:

• A minimum of 5 years experiences with a strong background in ITIL asset and configuration processes.
• Five years or more ITSM tool experience in ServiceNow.
• Strong knowledge of IT software and hardware as well as five or more years' experience working as an IT asset & configuration analyst.
• Strong knowledge of IT Service Management processes, as well as experience in hardware &software Discovery.
• Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports.
• Proven ability and experience in executing strategic asset management processes successfully.
• Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle
• Able to communicate effectively with business users and service line.
• Ability to analyse problems and propose solutioning options.
• Strong ability to carry out assigned tasks independently with little supervision.
• Excellent communication and interpersonal skills

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM5, RM10,000.00 per month

Work Location: In person