Senior Associate Engineer, Managed Services

5 hours ago

Sepang, Selangor, Malaysia NTT Ltd. Full time

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.

You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.

Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

To thrive in this role, you need to have:
  • Moderate-level experience in managed services roles handling cross-technology infrastructure.
  • Knowledge of ticketing tools, preferably ServiceNow.
  • Familiarity with ITIL processes and experience working with vendors and third parties.
  • Proficiency in planning activities and projects, taking changing circumstances into account.
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease.
  • Proven ability to communicate effectively and work across different cultures and social groups.
  • Positive outlook and ability to work well under pressure.
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
  • Bachelor's degree in IT/Computing or equivalent work experience.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

  • Senior Manager, Scheduling

    6 hours ago

    Sepang, Selangor, Malaysia AirAsia Aviation Management Services Sdn. Bhd. Full time 600,000 - 1,200,000 per year

    Job DescriptionOVERVIEW:Location: RedQDepartment: Group SchedulingEntity: AAAMSStatus (Full time/part time/contract): Full timeSenior Manager, Scheduling (AirAsia Group)As a Senior Manager, you will lead and oversee the development, management, and continual improvement of the flight schedules across multiple airlines within the Group. You will be...

  • product technical engineer

    2 days ago

    Sepang, Selangor, Malaysia PHARLAP ENGINEERING & SERVICES SDN BHD Full time 90,000 - 120,000 per year

    About the role Pharlap Engineering & Services Sdn Bhd is seeking an experienced Product Technical Engineer to join our team in Sepang, Selangor. As a full-time employee, you will play a crucial role in supporting the delivery of our innovative engineering solutions to our valued clients.What you'll be doingProviding technical expertise and support for the...

  • Senior Executive Engineer

    2 days ago

    Sepang, Selangor, Malaysia Malaysia Airports Holdings Berhad Full time 120,000 - 240,000 per year

    Date: 13 Oct 2025Location: Sepang, 10, MY, 43900Company: Malaysia Airports Holdings BerhadJob DescriptionPOSITION GENERAL SUMMARYOperation and maintenance works of Mechanical and Electrical (M&E) systemsESSENTIAL POSITION FUNCTIONSTo assist Manager of Building Services, klia2 on O&M works for M&E system.To ensure smooth and efficient operation and...

  • Product Manager

    2 days ago

    Sepang, Selangor, Malaysia AirAsia Aviation Management Services Sdn. Bhd. Full time 120,000 - 180,000 per year

    Job DescriptionWhat you will do:Work closely with stakeholders in AirAsia to conceptualize, define, design, develop and deliver the product backlog to provide a device, channel and medium independent experience to customers in the areas of booking, check-in, chatbot, payments, ancillaries, communications, payments etcBring ease of use and simplicity to...

  • engineer - engineering, utility

    2 days ago

    Sepang, Selangor, Malaysia Hartalega NGC Sdn Bhd Full time 40,000 - 80,000 per year

    OVERVIEWManage the respective utility assets which include Boiler, Chiller, Air compressor, Waste Water Treatment & Scrubber.Manage the factory energy consumption.Provide coaching and develop subordinates in respective assigned assets.DUTIES AND RESPONSIBILITIESTo monitor and provide guideline to all operation and M&E breakdown maintenance, preventive...

  • Cloud Managed Services Engineer

    2 days ago

    Sepang, Selangor, Malaysia NTT Ltd. Full time 60,000 - 120,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Cloud...

  • senior engineer

    2 days ago

    Sepang, Selangor, Malaysia Hartalega NGC Sdn Bhd Full time 120,000 - 180,000 per year

    OVERVIEWTo handle and responsible for the P&P and CNI department breakdown maintenance, preventive maintenance, and improvement projects to overall NGC premises.To ensure reliability and effectiveness of all functions and operations activities of plant's mechanical, electrical, control and instrumentation engineering activities, including troubleshooting,...

  • senior engineer

    2 days ago

    Sepang, Selangor, Malaysia HARTALEGA Full time 120,000 - 240,000 per year

    Company OverviewLeading Growth Through InnovationAs the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.Hartalega is made up of a...

  • Senior Project Manager

    2 days ago

    Sepang, Selangor, Malaysia Malaysia Airports Holdings Berhad Full time 120,000 - 240,000 per year

    Date: 13 Oct 2025Location: Sepang, 10, MY, 64000Company: Malaysia Airports Holdings BerhadJob DescriptionPOSITION GENERAL SUMMARYThe Project Manager/Project Director's Representative for the Asset Replacement Program Baggage Handling System (ARP BHS) project will be responsible for overseeing and managing all aspects of the ongoing BHS ARP within the...

  • Senior Manager, Cybersecurity Change

    6 hours ago

    Sepang, Selangor, Malaysia AirAsia Aviation Management Services Sdn. Bhd. Full time 120,000 - 180,000 per year

    Job DescriptionThe successful candidate will be driving and managing enterprise-wide cybersecurity program, bridging the gap between cyber strategy and practical implementation. This senior leadership role reports directly to the Chief Information Security Officer (CISO) and is responsible for delivering the program of cybersecurity, from inception and...