Sales Advisor

7 hours ago

Petaling Jaya, Selangor, Malaysia Supermom Management Service Full time 54,000 - 80,000 per year

Key Responsibilities

1. Online & Offline Sales and Customer Consultation

  • Handle customer inquiries, quotations, and product recommendations through Shopee, Lazada, TikTok Shop, WhatsApp, and the company website.
  • Approach potential customers offline using company-provided leads/materials and provide professional product presentations to increase purchase intention and drive conversions.

2. Order Processing & Pre-/Post-Sales Support

  • Follow up on customer orders, payment confirmation, and delivery/parcel tracking.
  • Handle customer questions, complaints, and return/exchange requests to ensure a positive customer experience.

3. Product Listing & Content Maintenance

  • Assist in updating product information, uploading new items, and submitting photos or marketing materials.
  • Optimize product titles, descriptions, and key selling points.
  • Ensure inventory, pricing, and promotion details are accurate across platforms.

4. Store Operations Support

  • Assist in executing platform campaigns, livestream activities, and advertising promotions.
  • Monitor store ratings and customer feedback, and propose improvement suggestions.

5. Sales Targets & KPI Achievement

  • Use effective sales techniques to achieve individual and team sales targets.
  • Collect market insights, including hot-selling items, customer concerns, and competitor updates.

6. Data Analysis & Reporting

  • Prepare daily/weekly operation reports (sales, inventory, manpower, incident logs).
  • Manage delivery documents, reports, cashier records, and daily administrative tasks.
  • Assist supervisors in implementing company policies, training, and new operational procedures.

Requirements

  • SPM / Diploma or above.
  • At least 1 year of experience in e-commerce customer service or sales (fresh graduates are welcome; training provided).
  • Familiar with basic operations on Shopee, Lazada, and TikTok Shop.
  • Strong communication skills, sales techniques, and customer service mindset.
  • Proactive, detail-oriented, responsible, and able to multitask.
  • Familiar with WhatsApp Business and basic computer skills (Excel / Google Sheets).

Working Hours

5-day work week

Time: 8am-5pm / 9am-6pm

Benefits

  • Basic salary + performance commission + monthly sales incentive
  • Annual leave, sick leave, EPF/SOCSO
  • Staff purchase discount
  • Training provided (product knowledge & platform operations)
  • Comfortable working environment

Job Type: Full-time

Pay: RM3, RM4,500.00 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Dental insurance
  • Flexible schedule
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Language:

  • Chinese (Preferred)
  • English (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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