Customer Service Engineer

11 hours ago

Bayan Lepas, Penang, Malaysia ASE Electronics (M) Sdn Bhd. Full time 40,000 - 80,000 per year

Responsibilities:

  • Provide pro-active customer orientated services and responsible for building up a business through gaining new customer and core customer market share.
  • Oversee the management of assigned customer accounts.
  • Responsible for materials liability claims and other related commercial claims from customers
  • Achieve revenue and organic growth targets.
  • Handle RFQs, pricing, legal matters, and negotiations within designated areas.
  • Drive the customer/account P&L, focusing on sales, margins, mark-ups, contribution goals, inventory goals, and other cost drivers.
  • Build and maintain strong relationships with customers through timely and accurate data sharing.
  • Serve as the primary communication channel for customers and manage escalations.
  • Provide engineering processes knowledge during feasibility assessments for customer requests and proposed changes.
  • Lead customer programs and cross-functional management, collaborating with project managers to meet customer requirements and objectives (e.g., VA/VE, NPI, Transfer programs).
  • Collaborate with design, R&D, and process engineering teams to ensure product manufacturability and alignment with customer technical requirements.
  • Coordinate and host customer visits, audits, and technical reviews.
  • Identify and develop new business opportunities through market research and lead generation.
  • Collaborate with the ASE global sales team to identify and drive opportunities.
  • Work with NPI lead to oversee NPI progress to meet customer NPI & Mass Production schedule.

Requirements:

  • Bachelor's Degree with at least 3 years of experience in program management / engineering / or new product introduction (NPI), preferably in the semiconductor or electronics industry.
  • Good presentation and communication skills, including preparing materials for meetings.
  • Fluent in English and Mandarin to support regional customers in Asia or Europe.
  • Able to manage multiple tasks, solve problems, and adapt to changing priorities.
  • Comfortable communicating with people at all levels, including senior management.
  • Good understanding of the product development lifecycle and supply chain processes such as forecasting, planning, inventory, manufacturing, and logistics.

Job Types: Full-time, Permanent

Pay: RM4, RM8,500.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Meal allowance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Work Location: In person

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