Lead Generation, Team Leader

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Censoft Malaysia Sdn Bhd Full time 96,000 - 108,000 per year

Lead Generation, Team Leader

Location: Petaling Jaya

States/Region: Selangor

Country: Malaysia

Work hours: Full-time

Regular/Temporary: Regular

Minimum salary: 8000

Maximum salary: 9000

Our Opening and Your Responsibilities

  • Oversee a team of telemarketers, providing guidance, coaching, and training to maximize their performance.
  • Monitor and evaluate telemarketing calls to ensure quality standards are met and provide feedback to improve performance.
  • Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
  • Conduct regular sales meetings to review progress, share best practices, and provide training on new products or promotions.
  • Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.
  • Collaborate with marketing and sales teams to align telemarketing efforts with overall business objectives and strategies.
  • Stay updated on industry trends and competitor activities to identify potential business opportunities and adjust strategies accordingly.
  • Track and report on telemarketing performance and present findings to senior management.
  • Ensure compliance with relevant laws, regulations, and company policies during telemarketing activities.

What You Need to Succeed

  • Proven work experience as a Telemarketing Manager or similar role.
  • Excellent leadership and management skills with the ability to motivate and inspire a team.
  • Strong sales and negotiation skills, with a proven track record of achieving targets.
  • Outstanding communication and interpersonal skills, with the ability to build rapport and establish relationships over the phone.
  • Results-driven mindset with a focus on exceeding sales goals and driving revenue growth.
  • Ability to analyze data and generate meaningful insights to enhance telemarketing strategies.
  • Proficiency in using telemarketing software and CRM systems.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Knowledge of telemarketing laws and regulations.
  • Ability to adapt and thrive in a fast-paced and dynamic environment.

Role requirements:

  • Bachelor's degree in Business, Marketing, or a related field
  • Minimum 5 years of proven experience in telemarketing, preferably in a managerial role
  • Familiarity with sales techniques and strategies
  • Proficiency in SAP system and MS Office suite
  • Exceptional problem-solving skills
  • Ability to handle objections and difficult situations with professionalism and tact
  • Demonstrated ability to work effectively both independently and as part of a team

Our Offer to You

  • Permanent employment basis; conditions are based on the contract of employment
  • 1.5 months fixed bonus
  • Medical care with dental entitlements

Job Types: Full-time, Permanent

Pay: RM8, RM9,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Work Location: In person

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