Medical Claims Consultant

Company description:

Note: This role will be employed under Allianz Partners Malaysia (AWP Services Sdn Bhd).

Job description:

At Allianz Partners, we don't just process claims—we help travelers get the right care and get back on track. Join a global leader and make a real impact across Malaysia, Singapore, and Indonesia.

In this associate-level role, you'll evaluate and manage travel medical claims end-to-end, ensuring fair, accurate decisions and clear communication for our insurance partners and policyholders. You'll build regional exposure, work with healthcare providers and internal teams, and develop in-demand skills in the insurance assistance space.

What You'll Do

• Manage assigned claims from notification/registration through to closure
• Review coverage, validate documents, and calculate benefits within authority
• Initiate payments and draft clear, professional claim decision letters
• Maintain accurate reserves, data entry, and case notes in the system
• Track claim progress and coordinate with Finance on rebilling
• Respond to customer inquiries and complaints with timely resolutions
• Liaise with providers, policyholders, and partners to gather info and explain decisions
• Support team projects and ad hoc tasks; collaborate to ensure seamless handovers

What You'll Bring

• Diploma or Degree (any field)
• Strong Mandarin (spoken and written) required; English required; Cantonese is a plus
• No prior claims experience needed — full training provided
• Customer-facing or administrative experience (call centre, customer service, provider liaison) is an advantage, not required
• Strong attention to detail and analytical mindset; comfortable reading and summarising documents
• Clear, empathetic communicator; able to write professional emails in Mandarin and English
• Proficient in Microsoft Office; quick to learn new systems/CRMs
• Team player: proactive, resilient, and reliable
• Advantage: exposure to healthcare/insurance/travel assistance or familiarity with medical terms

Location

UOA Centre, KLCC, Kuala Lumpur (hybrid, onsite and WFH)

What Success Looks Like

• Timely, well-documented claim decisions with clear communication
• Smooth collaboration with providers, partners, and internal teams
• Reliable reserve management and clean case data with minimal rework

Why Join Allianz Partners

• Work with a trusted global brand and gain regional case exposure
• Structured training, mentorship, and clear career growth pathways
• Supportive team culture focused on collaboration and continuous improvement

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

If you're excited but unsure if you meet every requirement, apply anyway—we value potential, transferable skills, and a growth mindset

83373 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Profile description:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.