Customer Service Receptionist

5 days ago


Mont Kiara Kuala Lumpur, Malaysia So More Trichologist Lab Sdn Bhd Full time 30,000 - 60,000 per year

Job Responsibilities

  • Be the first point of contact to welcome customers with a warm, professional, and empathetic attitude.
  • Handle customer inquiries promptly through phone calls, WhatsApp/messages, email, and in-person interactions.
  • Manage customer bookings, process sales orders, issue receipts, and maintain accurate documentation.
  • Record and update customer interactions, feedback, transactions, and complaints systematically.
  • Coordinate closely with outlet team members to ensure smooth daily operations and customer satisfaction.
  • Assist in resolving customer concerns professionally, escalating issues to the Management when necessary.


• Continuously provide feedback and suggestions to improve customer service processes

Job Requirements

  • At least 1 year of experience in customer service, front desk, or receptionist role (experience in beauty, wellness, or hospitality industry is an advantage).
  • Fresh graduates are encouraged to apply (training will be provided).
  • Pleasant, friendly, and service-oriented personality with excellent interpersonal and communication skills.
  • Able to communicate in both Mandarin and English to serve Mandarin-speaking customers.
  • Customer-focused, detail-oriented, and able to multitask in a fast-paced environment.
  • Proficient in basic computer skills (Microsoft Office / POS system usage preferred).
  • Willing to work retail hours, including weekends and Public Holidays.


• Malaysians are welcome to apply.

Benefits

  • Attractive scheme with additional incentives for earning potential.
  • 5 – 8 rest days per month.
  • Annual leave, sick leave, medical claim, and wellness claim.
  • Professional training and career growth opportunities.


• Uniform provided.

Location

  • Publika Mont Kiara

Interested candidates are welcome to apply with a comprehensive resume.


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