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Engineer Configuration Management Database

2 weeks ago

Cyberjaya, Selangor, Malaysia SCHOTT ASIA IT SERVICES SDN BHD Full time 100,000 - 120,000 per year
Your Tasks:
  • Develop and implement configuration management strategies, policies, and procedures to ensure the accuracy, integrity, and reliability of configuration items within the Configuration Management Database (CMDB).
  • Structure, administer, and maintain the CMDB, ensuring data quality through consistent data entry, updates, and cleansing activities.
  • Collaborate with cross-functional teams to define and document configuration management requirements.
  • Identify IT assets and configuration items (CIs), and establish their relationships and dependencies within the CMDB.
  • Conduct training sessions for employees on ITSM processes and the proper use of the CMDB to uphold service quality standards.
  • Proactively identify and implement improvements to enhance the effectiveness of ITSM processes and the CMDB.
Your Profile:
  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • At least 4 years of experience in CMDB administration and ITSM process management.
  • Strong understanding of IT service management frameworks, particularly ITIL.
  • Hands-on experience with Configuration Management in ServiceNow.
  • Solid knowledge of IT infrastructure, network architecture, and databases such as Microsoft SQL.
  • Proficiency in data analysis and the creation of reports and dashboards.
  • Excellent problem-solving skills and the ability to work independently with a focus on priorities.
  • Strong communication and interpersonal skills.
  • Ability to effectively train and educate others.
  • Enthusiasm for learning and exploring new topics.
  • Proficiency in English.