customer service manager

14 hours ago

Petaling Jaya, Selangor, Malaysia ALLIANCE EMPIRE SDN BHD Full time 60,000 - 80,000 per year

WE ARE HIRING….

CUSTOMER SERVICE MANAGER (MALL)

Responsibilities

· Assist in managing the daily operations of the customer service department.

· Supervise, train, and motivate customer service representatives to achieve service excellence

· Provide excellent service and assistance to shoppers, tenants, and visitors. Act as main point of contact for inquiries, complaints, and general mall information to ensure a positive shopping experience.

· Greet and assist shoppers courteously and professionally.

· Handle customer inquiries, feedback, and complaints promptly.

· Assist in the up keeping of the mall

· Manage the mall's information counter and telephone hotline.

· Handle lost & found items and maintain proper records.

· Liaise with security, housekeeping, and maintenance teams when necessary.

· Assist in organizing mall events and promotional activities.

· Prepare daily reports on customer service interactions and issues.

· Assist in the sale and redemption of vouchers

· To perform any other ad-hoc assignments as and when required by the Management.

Requirement

· Diploma or Degree in Business Administration, Customer Service, or related field.

· Minimum 3-5 years of experience in customer service, with a supervisory or assistant manager roles

· Strong leadership, problem-solving, and communication skills.

· Pleasant personality with a service-oriented attitude.

· Strong understanding of customer service principles and practices.

· Excellent communication and interpersonal skills.

· Able to work on weekends and public holidays (rotational shifts)

· Proficiency in customer service software and CRM system.

· Prior experience in retail, hospitality, or customer service is an advantage.

· Problem-solving and conflict resolution capabilities.

· Detailed-oriented with commitment to delivering exceptional customer experiences.

· Customer-focused mindset with a passion for delivering excellent service.

PLEASE EMAIL YOUR CV TO

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