Customer Service Executive

2 days ago

Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 2,500 - 6,000 per year


Job Description

  • Providing complete information about the product to the customer.
  • Solving all product or service-related issues of the customers.
  • Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
  • Keeping a proper record of the customers.
  • Maintaining and updating the information of the customers regularly
  • Providing the best possible solution to the queries of the customers

Job Requirements:

  • Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
  • Ability to read, write and converse fluently in English and Bahasa Malaysia.
  • Able to work rotational shifts including night shift (if and when required), weekends, and public holidays.
  • Possess outstanding customer service skills, customer-focused, with a desire to resolve each customer's issue.
  • Strong interpersonal skills and ability to manage difficult customer situations.
  • Possess a good working attitude, self-motivated, good communication skills, teamwork, and ability to interact with various people at the work location.
  • Punctual and disciplined.
  • Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

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