Implementation Manager

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as an Implementation Manager. Reporting to the Product Manager, this role is pivotal in ensuring the successful deployment of products and migration of data for customers.

As the primary point of contact for clients during the implementation phase, you will be responsible for driving project timelines, managing data migration, and delivering a seamless product transition. Your work directly impacts customer satisfaction and retention, making this a highly influential position within our organization.

Key responsibilities:

• Oversee the end-to-end implementation process, from project planning to migration and final execution, ensuring on-time delivery and alignment with client requirements.
• Develop detailed project implementation and data migration plans, coordinate cross-functional teams, and manage resources to maintain clear timelines and milestones.
• Serve as the primary point of contact for customers throughout the implementation cycle, addressing concerns promptly and providing regular updates on progress.
• Facilitate data migration and system configuration, ensuring accuracy, security, and minimal disruption to client operations. Design and propose strategies to streamline and accelerate migration processes, including automation opportunities and optimized mapping workflows.
• Manage backend data structures and workflows, working closely with technical teams to ensure data integrity, compatibility, and readiness for migration and system integration.
• Identify potential risks or challenges, proactively develop mitigation strategies, and escalate issues when necessary.
• Conduct post-implementation reviews, gathering feedback to drive continuous improvement in both product and processes.
• Collaborate closely with the Product and Engineering teams to relay customer insights, shaping future product enhancements and ensuring customer expectations are met.
• Maintain thorough project documentation, including meeting notes, status reports, and risk assessments, to ensure transparency and effective knowledge transfer.
• Apply understanding of AI tools and techniques to enhance implementation workflows, including the ability to build, operate, or maintain AI agents for automation and efficiency.

Key requirements:

• 3–5 years of experience in an implementation, project management, or similar customer-facing role.
• Bachelor's degree in business, Information Technology, Engineering, or a related field is preferred.
• Proven ability to manage client relationships, communicate effectively, and build trust with diverse stakeholders.
• Solid experience handling data migration tasks and coordinating technical teams or processes.
• Track record of driving project timelines and delivering projects on schedule.
• Strong organizational and multitasking abilities, with attention to detail and proactive problem-solving skills.
• Familiarity with project management tools (e.g., Jira, , or equivalent) is advantageous.
• Understanding of backend data structures and workflows
• Advanced proficiency in Excel and SQL, with the ability to perform manual data mapping, data cleaning, and transformation tasks to support accurate and efficient migrations.
• Familiarity with AI concepts and practical experience using or maintaining AI agents or automation tools is a strong plus.

Company Benefits:

At our Malaysia office, we believe in putting our employees' well-being first We offer a flexible hybrid working arrangement.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey