Collections - VP

1 day ago

OCBC Malaysia Menara GE OCBC Full time 120,000 - 180,000 per year
WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

  • Manage and lead Debt Manager & Project team to sustain robust Collections System that built in with Collections Strategies based on MIS success measurements and seek opportunity to improve Collections system flows.
  • To ensure smooth operation of Debt Manager
  • To resolve all DM issues with IT via ITSR/ITSC/DMSR
  • To ensure DM team execute critical daily and monthly tasks
  • To ensure all enhancements, defect fixes are fully tested and documented for deployment
  • To ensure updated inventory of Debt Manager related manuals – ADS, Router, ID Workgroup
  • To improve collections operations efficiency via Debt Manager
  • Provide system support to new initiatives launched by business units
  • Review root cause analysis for all gifts in Collections.
  • Implement initiatives to constantly improve Customer Satisfaction.
  • To take part in new initiatives and capability building
  • Take on ad hoc projects and/or special tasks assigned by HOD
  • At least 5 years of working experience in Collections experiences and/or systems implementation e.g. Debt Manager or SIBS/SICS
  • Strong business knowledge in Retail Loan, Deposit and Cards is essential
  • Good understanding of system development life cycle process
  • Good technical, communication and inter-personal skills.
  • Good understanding of project management process would be an advantage
  • Positive attitude together with initiative; and able to work independently
  • Good knowledge of Microsoft Words, Excel and Power Point
What we offer:


Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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