Client Engagement Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia JonDavidson Full time 60,000 - 120,000 per year
CLIENT ENGAGEMENT MANAGER

(Malaysia)

Work Location: KL, Malaysia

Job Description:
  • Identify, onboard, and manage relationships with clients, delivery partners including resourcing agencies and subcontractors.
  • Negotiate terms and agreements covering pricing, service levels, contract duration, and exclusivity where needed.
  • Develop and execute long-term partnership strategies aligned with the Delivery team's objectives and project pipelines
  • Act as the main point of contact for partner-related issues, conflict resolution, and performance management.
  • Work closely with internal delivery/project managers to forecast resource needs and coordinate with partners for timely fulfillment.
  • Evaluate and monitor partner performance, including regular reviews of KPIs, compliance, and feedback collection.
  • Maintain and update partner database, ensuring partner information and contractual terms are current and accessible.
  • Collaborate with Finance and Legal teams on contracts, invoicing, and risk assessments.
  • Continuously explore new partnership opportunities in the region to expand the delivery capacity.
Requirements
  • Bachelor's degree in Business Administration, Information Technology, or related field.
  • 5+ years of experience in account management, partner management, vendor management, or delivery management in IT/consulting/services industry.
  • Working experience in the ERP arena is highly preferred.
  • Experience in working with delivery partners such as resource vendors, subcontractors, or smaller SI firms is highly preferred.
If this role sparks your interest, feel free to reach out to Kevin Chong ) for more details.

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