Associate - Claims (Payments Administration) - 1 year contract

2 weeks ago

Cyberjaya, Selangor, Malaysia AIA Shared Services Full time 80,000 - 120,000 per year

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About The Role
Assess payment claims from Group policyholders as per stipulated benchmarks and requirements.

  • Responsible to handle payment requests from various parties (eg : 24/7 contact centre, Clients, Members, Sales and Others)
  • Ensure all payment request for the special account policy is attended and resolved within the agreed timeline.
  • Meet department and individual quality target, turnaround time and productivity benchmark.
  • Communicate closely with 24/7 contact centre and finance and ensure emails are responded timely.
  • Assisting team members within the team as and when required.
  • Assist on general administration and any special allocated tasks as and when required.
  • Seek to understand rationale with facts for better payment analysis.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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