Freight Customer Service Executive

Why Join Us? :

1. Great Pay:Earn 30% more income than the average market salary.

2. Enjoy a rewarding salary that goes beyond industry standards, recognizing your good work with significant financial rewards.

3. Fast-Track Career Growth: Clear career ladder allow multiple promotion even less than 1 year

4. Experience swift career progression with our structured development program, ensuring multiple promotions within the first 1 to 3 years. Your success is LBL priority.

5. Specialize Work:Be a part of market leading Dangerous Goods and Project Logistics management company

6. Join us for engaging work in handling Dangerous Goods (DG) cargo shipmentsand contributing to Project Logistics Management. Your role isn't just a job; it's a chance to shape you becoming  future logistics specialist. Your impact begins now

About Lima Bintang Logistics

Join Lima Bintang Logistics, where high growth and innovation meet a steadfast commitment to employee happiness, growth, and learning. As LBL ambitiously aim to double our achievements every 5 years, we prioritize creating an environment where our team's well-being and development are at the forefront. Dive into mastering trade compliance, bonded warehouses, dangerous goods, and project logistics management, all while being part of a family that values your personal journey and professional evolution. Here, your contributions are vital to our customer-first approach and collective success. Embrace this opportunity to be part of an organization where your happiness and growth are as important as our commitment to excellence. Welcome to LBL, where together, we grow, learn, and thrive.

Join Us - Where Freight Excellence Meets Outstanding Service

Job Description: As a Freight Customer Service Executive, you'll be at the heart of our dynamic operations, ensuring the seamless execution of international import and export activities. Your role is crucial in meeting and exceeding customer requirements, contributing to the smooth flow of our freight operations.

Key Responsibilities:

1. Operational Excellence:

2. Execute import and export activities with precision, ensuring the smooth operation that exceeds customer expectations.

3. Efficient Pricing Support:

4. Provide on-time price sourcing for freight rate to our Sales team and valued customers, showcasing LBL pricing strategic for competitiveness, accuracy and responsiveness.

5. Documentation Handling:

6. Timely handling of shipping documentation, invoicing, Delivery Orders (DO), Proof of Delivery (POD), collection processes, and Port services management.

7. Collaborative Coordination:

8. Collaborate seamlessly with shipping lines (FCL) and co-loaders (LCL) and hauliers for obtaining vital information and documents to streamline processes for customer support.

Requirements:

1. Education and Experience:

2. Diploma in Logistics/Transportation or equivalent.

3. Minimum 3 years of customer service experience in freight forwarding. Receive high acknowledgement and complement from customers on job commitments

4. Communication Skills:

5. Strong communication in Mandarin (preferably but not compulsory), English, and Bahasa Malaysia.

6. Professional Skills:

7. Able to practice duty and responsibilities in accordance to system and work processes. Be Proactive, with strong interpersonal and multitasking abilities.

8. Able to work independently under pressure and sustaining demanding work environments  with positive mindset. High attribute in urgency for meeting task deadline.

9. Tech-Savvy:

10. Proficient in Microsoft Office Suite, Logistics ERP system.

Our integrated employees wellbeing programmes designed to enhance quality of life and welfare include the provision of:

• 5-day work week.
• Comprehensive medical insurance benefits (After confirmation)
• A higher than industry remuneration & salary package commensurate with your attitude and experience
• Regulatory EPF, SOCSO and EIS
• Career development opportunities with continuous learning and development programmes/ workshops/team building.
• Multiple Location Exposure – Offices in Johor, Klang, Kemaman, Kedah Singapore, upcoming Penang, and Partner Agencies worldwide
• Casual working attire in the office (unless you are meeting clients)
• Performance-based reward system

To encourage employees to strive for career progression, we accord other defined benefits and perks to employees as they progress up the corporate ladder to assume bigger roles and responsibility

Ready to make an impact in the world of freight services? Apply now and join a team where your skills matter