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About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit
For more information about FWD Hong Kong, please visit
Job Responsibilities
- Ensure the service level of branch meets its basic standard in terms of productivity and service excellence.
- Provide support and help solve operational requests, issues and queries by policyholders and sales intermediary.
- Perform day to day general administrative functions such as handling incoming and outgoing mails, recording, filing, scanning, courier, office upkeep, etc.
- Provide administrative assistance and support to Branch Regional Head/Business Development Manager/Regional Director.
- Assist to prepare monthly/quarterly branch reports for reporting purpose, and further escalation, if any, in relation to Compliance & Risk Management (i.e. Petty Cash Reimbursement, Branch KPIs, Enquiry/Document Submission)
- Act as AML/CFT Branch Officer and raise manual STR via AIMS or report to Compliance any customers / transactions (attempted or successful) that are unusual, suspicious or doubtful.
- Assist to prepare and send utility bills / invoices / statements to Finance Department for payment issuance on miscellaneous payments.
- Provide proper guidance/assistant to customers/agents on online payment/customer portal/agency portal in line with company direction which is to go digital
Job Requirements
- Tertiary education in any field.
- Pleasant personality and good communication skills.
- Experience in Customer Service/Life Insurance will be an added advantage.
