Customer Service Executive
7 hours ago
Are you someone who thrives in a dynamic environment, loves solving problems, and enjoys delivering top-notch service? We're looking for a passionate Operations & Customer Service Executive to be part of our growing team where innovation meets impact.
What You'll Do- Be the frontline hero — support customers and agents via face-to-face, calls, chat & email.
- Assist with SIM/eSIM activations, top-ups, and wallet transactions.
- Coordinate with vendors & distributors to ensure smooth service delivery.
- Support agents with training, commissions & referral systems.
- Monitor KPIs, track performance, and suggest improvements.
- Collaborate with cross-functional teams (Community, Finance, IT) to deliver great experiences.
- Handle escalations and make sure every customer leaves happy
- 1–3 years' experience in operations, customer service, or telco/digital services.
- Fluent in English & Bahasa Malaysia (Mandarin is a plus).
- Excellent communication, multitasking & organizational skills.
- Comfortable working shifts, weekends, and public holidays on rotation.
- A team player with a customer-first mindset and a knack for problem solving.
Why Join Us?
- Flexible Working Arrangement
- Competitive Salary + Benefits
Exciting Perks & Benefits:
- Medical Benefits – Medical, dental, optical, and specialist claims.
- Work-Life Balance – Company treats, sports activities & festive celebrations.
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