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Manager, Franchise Growth

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard Full time 900,000 - 1,200,000 per year

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Manager, Franchise Growth & Enablement

About Franchise
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.

Overview
The Franchise AP Regional Team is seeking a Manager, Franchise Growth & Enablement. In collaboration with the Vice President, Franchise Growth & Enablement, you'll execute Franchise's Customer Risk Management principles and partnering with regional stakeholders, with a key role in providing strategic and operational support to the regional team by onboarding Mastercard network participants within the Asia-Pacific Region in accordance with Mastercard's requirements and local regulations.

This individual will be responsible for the effective alignment between Franchise Growth & Enablement and cross-functional stakeholders, in driving scale of Mastercard's cross-border and domestic products and services.

Role

  • Performs assignments that support on-boarding customers, registration, and respond to ad-hoc customer requests
  • Implement Franchise strategies to support the scale and growth of new business initiatives in cross-border and domestic payments products and services
  • Be a strong collaborator with Account and Product teams to enable new opportunities in core businesses, multi-rail flows, new customer segments (installment providers, fintechs) that reflects the value of Extending the Franchise
  • Provide Franchise Solutions Accelerator support for customer training and education initiatives.
  • Close collaboration with internal stakeholders to provide support to Customers
  • Ensure internal risk-based decision-making models for new opportunities are applied appropriately during assessment to ensure the integrity of the brand and support the growth of new payment products and services
  • Responsible for customer administration, such as managing common mailbox, tracking projects and billing, and generating administrative reports for specific market(s) or region

All About You

  • Minimum bachelor's degree or equivalent
  • Proven track record in translating strategies into actionable programs and scaling them across business and/or markets
  • Knowledge of the payments space
  • Attention to detail, strong business acumen and solutions-focused
  • Demonstrate thought leadership
  • Strong analytical, problem solving and creative thinking skill
  • Strong interpersonal skills – ability to influence/work cross functionally and across levels in a matrix organization
  • Team player with a focus on self-motivation, people and results
  • Demonstrated ability to work independently without direct supervision

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.