Housekeeping Supervisor

1 day ago


Bangi, Selangor, Malaysia MAGMA HOSPITALITY MANAGEMENT SDN BHD Full time 1,000,000 - 3,000,000 per year

Job Description

  • Reports rooms ready for letting to Housekeeping Office as frequently as possible disregard of occupancy.
  • Organizes work assigned to him or her. Issues verbal and written orders to staff, ensuring that the staffs understand, perform their duties quickly and efficiently.
  • Maintains the good order and serviceability of storage areas and equipment in use by the housekeeping staff.
  • Checks all occupied, departure and vacant rooms.
  • Attends to guests' requests and complaints.
  • Reports sick and irregular behavior of guests and staff and areas to the Executive Housekeeper.
  • Document and report defects and repairs requiring maintenance attention. Report should be followed up and checked to ensure that work is properly done.
  • In the absence of Public Area Supervisor, checks the public areas when requested by the Executive Housekeeper.
  • Keeps log book up-to-date for Executive Housekeeper's inspection.
  • Studies late duty report signs and follows-up whenever necessary.
  • Checks expected VIP rooms where special treatment should be given.
  • Checks occupied rooms at 2pm where doors are still double locked or 'DO NOT DISTURB' signs are shown; contact guest by phone, offer assistance. If the guest is sick, report to the Executive Housekeeper immediately for further action. next reliever in writing.
  • Collects from Room Attendants lost and found or left property of guests.
  • Checks minibar in guest rooms.
  • Prepares and forwards all reports to the Housekeeping Manager's Office. This includes the following:
  • Daily occupancy and inspection report
  • Lost and Found articles report
  • Daily report on losses and breakages
  • Records of articles borrowed by guests

Qualification

  • High school diploma or equivalent; a certificate or diploma in Hospitality Management is an advantage.
  • 1–3 years of housekeeping experience, preferably in a hotel or similar environment.
  • Proven experience in a supervisory or team lead role.
  • Strong knowledge of housekeeping procedures, cleaning techniques, equipment, and chemical safety.
  • Excellent leadership and team-management skills.
  • Strong organizational and time-management abilities.
  • Good communication skills (verbal and written).
  • Ability to train, guide, and motivate staff to achieve high standards.
  • Keen attention to detail and commitment to cleanliness and hygiene.
  • Professional demeanor with a high level of integrity and responsibility.
  • Ability to multitask, work under pressure, and handle guest concerns effectively.
  • Customer-service oriented with a positive attitude.
  • Flexibility to work various shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

  • Meal provided
  • Professional development

Work Location: In person



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