Cloud Engineering Support Intern

*Summary*
Job Description Summary

About Guidewire
Founded in 2001, Guidewire Software is a global leader in cloud-based software for the Property and Casualty (P&C) insurance industry. Trusted by over 500 insurers and with more than 1,000 successful implementations, we provide a complete platform that combines digital, core, analytics, and AI to help insurers adapt and thrive in a rapidly evolving industry. Our innovation is fueled by the largest R&D and services teams in the sector, backed by a global ecosystem of partners. Delivered as a cloud service, our platform is continuously evolving to meet the future needs of our customers, some of the world's most recognized insurance brands.

The PDO team plays a key role in designing, developing, and supporting Guidewire's industry-leading insurance software applications. Established to meet the growing global demand for expert product implementation and operational excellence, the team partners across regions to deliver reliable, high-quality solutions that enable digital transformation for insurers worldwide .

We're now looking for highly motivated Cloud Engineering Support Intern 6 Months from Feb /Mar July / August 2026 that are looking to work with current, leading-edge technology to join us – This role is designed for individuals who are passionate about technology, eager to enhance their skills, and thrive in a collaborative and dynamic environment.

At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes

*Job Description*
What You'll Do

• Function as a point of contact Cloud Platform Support Engineer to research, respond to, and accurately resolve cases in a timely manner and in accordance with team standards to ensure customer happiness
• Write case documentation to meet objectives for Case Quality and Customer Satisfaction scores.
• Collaborate with cross-functional teams on more sophisticated issues involving system integration and custom configurations.
• Develop and maintain a deep knowledge of our platform through company-sponsored training and experience.
• Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.
• Research and develop A.I tools to enhance system support process and customer experience.

Intern Requirements

• Malaysian citizen in final year of study in a bachelor's or master's degree studying Computer Science, Networking or equivalent I.T course.
• Willingness to participate in Guidewire Basecamp Internship program activities and events.
• Good communication skills and presentation skills. Read, write, and speak fluent English. Japanese language proficiency is a plus.
• Familiarity with software development lifecycle.
• Exposure to broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases, XML, and cloud architecture.
• Strong troubleshooting skills, ability to think critically and display an aptitude for problem--solving.
• Ability to solve problem software code and reporting progress.
• Familiarity with version-control processes and standards.
• Experience using Git or similar change-tracking software would be advantageous

*What Makes You a Great Fit
You'll thrive at Guidewire if you embody our core values:*

• Collegiality: We work together as equals, value diverse opinions, and support one another.
• Integrity: We act with honesty and transparency in everything we do.
• Rationality: We favor thoughtful, data-driven decisions over assumptions.

*About Guidewire*
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.