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SCCM Engineer/ Senior Technical Support Engineer_Mandarin Speaker

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time 80,000 - 100,000 per year


We're Hiring: Senior Technical Support Engineer (SCCM)


Location:
KL Sentral, Malaysia


Start Date:
3rd or 17th November


Salary:
Up to RM 10,000


Working Hours:
Monday–Friday, 9 AM – 6 PM
(Public holiday support required; replacement leave provided)


Languages:
Mandarin + English (min. B1 level)


About the Role

We're looking for a passionate
technology professional
to join our team as a
Senior Technical Support Engineer (SCCM)
.

In this role, you'll act as a
trusted advisor
to enterprise customers — providing proactive guidance, risk assessments, and hands-on technical expertise to help them optimize their IT environments.


Key Responsibilities

  • Provide
    technical leadership and consultancy
    to enterprise customers.
  • Deliver
    proactive services
    to prevent issues and drive digital transformation.
  • Troubleshoot and resolve
    complex technical problems efficiently.
  • Build strong, trusted
    customer relationships
    and represent the brand with excellence.
  • Create and deliver
    training, documentation, and presentations
    to enhance customer capabilities.


What We're Looking For

  • Minimum
    SPM with 3+ years
    of relevant IT experience.
  • Strong background in
    enterprise-level technical support
    and customer engagement.
  • Excellent
    troubleshooting, communication, and presentation
    skills.
  • Good understanding of
    ITIL / Service Management
    principles.
  • Fluent in
    Mandarin and English
    .
  • Adaptable, team-oriented, and business-savvy professional.


Technical Expertise Required

  • SCCM / Configuration Manager (SME level, last 3 years)
  • → Application management, OS deployment, driver/software updates, endpoint protection, infrastructure admin, security & upgrades.
  • Windows 10
    provisioning, servicing, Windows-as-a-Service.
  • Windows Server
    administration.
  • Active Directory
    (Sites & Services, Group Policy, Certificate Services).
  • Networking / SQL Database
    knowledge.
  • Office 2016 / Microsoft 365
    deployment & servicing.
  • Intune & Cloud/Hybrid Solutions
    (Co-management, Autopilot, CMG, Endpoint Analytics).