operation supervisor

1 day ago

Kuantan, Pahang, Malaysia Hospitality 360 Sdn Bhd Full time 34,000 - 60,000 per year

Job Overview

The Operations Supervisor at Airbnb is responsible for overseeing the day-to-day operations of the team or function they manage, ensuring smooth, efficient, and high-quality service delivery to both hosts and guests.

Key Responsibilities

Team Leadership & Supervision

  • Lead, motivate, and supervise a team of operations associates or support staff.
  • Monitor team performance and provide constructive feedback to ensure high service standards and operational efficiency.

Guest and Host Support

  • Oversee resolution of escalated guest and host concerns, ensuring swift and effective solutions.
  • Ensure high standards of customer service are met by team members, with a focus on exceeding guest and host expectations.

Team Supervision & Leadership

  • Lead, supervise, and motivate a team of housekeepers or cleaning staff.
  • Train new staff on cleanliness standards, operational procedures, and safety protocols.
  • Conduct regular performance reviews and provide ongoing coaching to enhance team performance.
  • Assign tasks, monitor progress, and ensure timely completion of cleaning assignments in line with check-in/check-out schedules.

Qualifications

Experience:

  • 2+ years of experience in housekeeping, hospitality, or operations management, with at least 1 year in a supervisory or leadership role.
  • Proven experience in team leadership, training, and performance management.
  • Previous experience in a vacation rental, hotel, or hospitality setting is highly preferred.
  • Workplace at Timurbay, Kuantan.
  • Willing to work on Weekends, Overtime and during Public Holidays

Job Type: Full-time

Pay: RM2, RM2,900.00 per month

Benefits:

  • Maternity leave
  • Meal provided
  • Parental leave
  • Professional development

Work Location: In person

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