Application Engineer

3 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia StarDream Ship Management Sdn Bhd Full time 80,000 - 120,000 per year

Responsibilities:

  • Perform research, analysis, design, test and support of new software programs
  • Provide leadership and guidance to junior associates & developers in systems development, testing and maintenance
  • Provide application support to shore-based application systems maintaining defined Service Level
  • Conduct system testing, troubleshooting, and user acceptance testing (UAT) during implementation
  • Collaborate with vendors for technical troubleshooting, updates, and system improvements
  • Develop and maintain comprehensive documentation for configurations, workflows, and user guides, ensuring knowledge transfer and continuity of support
  • Participate in project activities based on assigned project role
  • Adhere to defined IT standards, policies, and procedures while continuously updating technical knowledge and skills through training and exploration of new technologies
  • Deliver Level 2/3 support for applications, resolving issues promptly and escalating critical cases when necessary, following defined procedures
  • Provide timely updates on project progress, challenges, and implementation status to sponsors and leads
  • Flexibility to occasionally work extended hours during critical project implementations or urgent support needs
  • Perform other task that may be assigned from time to time
  • To carry out safety and security duties from time to time and be assigned as member of the Crisis Management Team, as and when needed

Requirements

Education

  • Diploma/ Advance Diploma, Degree in Computer Science/Information Technology or equivalent
  • At least 3 years of work experiences, preferably in the Hospitality, Casino or Cruise Ship industry
  • Willing to travel and support shipboard systems as needed

Skills

Technical Skills

  • Knowledgeable in any of the following technologies:

a) Central Reservation System Skills

b) Online Booking System

c) API/XML

d) Payment Gateway

  • General Skills

Database - Oracle, DB2, Progress, MSSQL

Environment – UNIX, Linux, Windows

Applications – CRM, SAP/ERP, Fidelio, Micros (POS), Data Warehousing, Business Intelligence

Soft Skills

  • Good knowledge of Software Development Methodology; and experience in application project development will be an added advantage
  • Strong analytical skill in process definition; and able to lead and collaborate with team members
  • Customer and results oriented
  • Strong sense of responsibility and accountability, with the ability to take ownership of tasks and deliverables

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