Customer Service Specialist

6 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia AsiaPacTalents Sdn Bhd Full time 48,000 - 54,000 per year

AsiaPacTalents Sdn Bhd is hiring a Full time Customer Service Specialist role in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Requirements for this role:

  • Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • No experience required for this role

  • Expected salary: RM4,000 - RM4,500 per month

  • Functions :

  • Ensure service delivered to our customers meets contractual KPIs

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

  • Maintain basic knowledge of client products and/or services.

  • Prepare complete and accurate work including appropriately notating accounts as required.

  • Participate in activities designed to improve customer satisfaction and business performance.

  • Offer additional products and/or services.

  • Track, document and retrieve information in call tracking database.

  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

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