User Operations Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia MEXC Full time 900,000 - 1,200,000 per year

MEXC )
is one of the fastest-growing global cryptocurrency exchanges,
ranked Top 5 in futures trading and Top 10 in spot trading worldwide.

Founded in 2018, MEXC serves over 40 million users across 170+ countries and regions, offering access to 3,000+ cryptocurrencies with deep liquidity and competitive fees.

Backed by a global team of 2,000+ professionals in 40+ countries, MEXC is on a mission to empower users worldwide with the easiest way to access crypto and achieve financial success through digital assets.

We are looking for a
User Operations Manager
to be a part of our growing team.

You will thrive in this position if you are mission-driven, strategic and tactical and have a growth mindset.

We seek for people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture.

Job Highlights:

Working in the cutting-edge field of Fintech, with great career development opportunities in a growing company

Responsibilities:

  • Responsible for the entire user lifecycle operation, driving new user acquisition, activation, retention, and conversion to increase user numbers and transaction volume.

  • Analyze user characteristics from different sources based on advertising channels (such as Facebook, Google, Telegram, etc.) and develop differentiated operational strategies.

  • Plan and execute user incentives, transactional activities, and community operations to improve user engagement and activity.

  • Tracking and analyzing key metrics (such as new users, active users, retention, and conversion) to continuously optimize growth strategies.

  • Collaborate with the advertising, marketing, and product teams to form a closed-loop growth cycle from advertising to user retention.

Requirements:

  • Fluent English and Chinese to liaise with Chinese stakeholders

  • At least 3 years of experience in user operations or growth; familiarity with ad placement logic is preferred.

  • Strong data analysis skills and results-oriented thinking; able to independently develop growth plans.

  • Strong execution and cross-departmental collaboration skills; passionate about user growth and ad conversion.

  • Bonus Points: Experience in the internet, fintech, or Web3 industries.

  • Familiarity with ad placement channels and their user characteristics; understanding of ad creatives and ad placement data logic.

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