Customer Service Support

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time 30,000 - 60,000 per year

Job Responsibilities

  • Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
  • Address members' enquiries effectively and maintain satisfactory quality of customer service
  • Make appropriate recommendations to meet customers' expectation
  • Escalate enquiries when necessary in line with internal guidelines
  • Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors

Job Requirements

  • With 1-6 years of Customer Service experience in insurance or financial industry
  • Language proficiency - Cantonese (must be able to speak, read and write fluently)
  • Good knowledge of Healthcare and medical insurance product
  • Good communication skills and professional telephone manner
  • Strong sense of responsibility with high level of integrity and trust

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