Customer Service Mandarin Speaker
3 days ago
● Manage the team of CS ICs and establish SOPs.
● Responsible for the live chat communication (pre-sales & after-sales) of Malaysia and Singapore customers.
● Responsible for the maintenance of private messages and comments on the brand's official social media.
● Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.
● Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
● Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
● Participate in cross-department/cross-team communication, and promote the rapid resolution of various pre-sales and after-sales problems.
● Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.
Job Type: Full-time
Pay: RM3, RM6,000.00 per month
Benefits:
- Health insurance
Language:
- Mandarin (Required)
Work Location: In person
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